In fact, you can start to do that before you even start moving to a new broadband supplier! It's worth signing up for an email address that's independent from your broadband supplier, especially as it means your email address is always future-proofed. If you have to switch to a new broadband provider later on, then you don't have to change your email address again. Gmail is a free email provider from Google that gives you spam protection and a huge amount of storage space. You can access it on the web at the Gmail website, or you can set up an email client on your computer such as Outlook or Thunderbird and download your email that way.
Some broadband suppliers will allow you to set up your email address to forward emails on to another address. This means you can keep an eye out for any services you're signed up for with the old email address and change them, and catch any personal contacts you may have missed with the initial switch. If your current broadband supplier doesn't offer that, you still have plenty of time to inform everyone you know about your new email address before you switch to a new broadband supplier.
Then call us! Our team is happy to help you get signed up with a new provider over the phone on Alternatively you can use this form to book a call back from us at a time that's convenient for you.
If I order BT Broadband, do I need to give you a MAC code? | BT help
So you've decided that you want to switch but you're not sure what's involved. Switching to a new broadband provider is normally pretty simple, especially since the new Ofcom regulations simplified the process from the 20th of June Exactly which switching process you'll use depends on what kind of broadband you currently have. This section talks you through more of the details of the process for different types of broadband. If you're not sure about what type of broadband you currently have, it should tell you on the paperwork your current provider sent you when you signed up.
You could also call your current provider to find out. If you're happy that you know who you want to switch to, the best thing to do is to simply start the process of switching to that provider, they should tell you everything you need to do and in most cases they'll handle everything else with no need to contact your current provider.
Before the 20th of June there were 3 different ways to switch broadband, depending on various factors that were not always obvious to customers looking to switch. Now the process has changed, you'll almost always be able to deal with your new provider who'll then do all the work with your old provider. The new system is called 'Gaining Provider Led' or GPL and should mean that MAC codes are a thing of the past, and that you'll only need to close down your phone line and pay to have it set up again if you genuinely need different cables to get the new broadband service into your home.
If you're switching using GPL then your new provider leads the entire process. You just go to their website or phone them up to sign up for your new service and then they'll arrange for the transfer to take place with your old provider. If you're happy with the details then you won't need to reply to this letter. Remember, under distance selling regulations, customers have a right to change their mind during the 14 day cooling-off period after agreeing to a new contract without incurring any penalty fees.
Ofcom's voluntary code of practice for broadband providers also allows you to leave your contract if you're receiving a much slower speed than you were advised to expect at sign up, as long as you've given your provider a reasonable chance to fix it. Once your switch is organised, your existing provider will send you a letter informing you how long you have and the process to use to cancel the switch and prevent their services from being cancelled. If you're outside of the minimum contract term you signed up for with your old provider then all you should usually expect to pay is the cost of any calls and usage since your last bill, and, for some types of switch, a small charge for making changes at your exchange.
MAC codes & switching broadband
This will be outlined in the letter you receive. If you're yet to switch, check your contract for details or talk to your current provider for early termination costs. Once you know the cost of leaving early, you'll need to decide if it's worth paying to end your contract, or if you're better off waiting until your minimum term ends. If there are any problems preventing you from switching after you've signed up with your chosen supplier, you have 14 days to cancel the new contract without penalty.
While you should always be careful not to give out direct debit details or fill in forms when you're not intending to switch, if a company tries to force you to switch to a product you didn't intend to sign up for then you'll be contacted by your existing provider who'll let you know exactly what's been switched to which company and the process you can use in the first 14 days to prevent this switch from taking place.
If you have been 'slammed' in this way, you can report the provider in question to Ofcom , or report them to the Internet Service Providers' Association if they're a member. The Gaining Provider Led system can only work in situations where you will stay on the same telephone line with the same telephone number. Most broadband products use your copper phone line as maintained by Openreach a BT Group company to get the service into your home. So in most cases GPL will apply. The situations where you can't use GPL are when either your current or your new broadband product doesn't use any part of the Openreach telephone network.
This will apply to customers switching to or from Virgin Media, as they use coaxial cables and their own street cabinets instead of copper phone lines, or when changing to or from Hyperoptic, Gigaclear or DirectSave Fibre To The Home, as they use a full fibre optic system with no phone line needed. In some cases bundled products like television services or phone calling features may block the GPL switching process, for example, if phone from your current supplier is only available when bundled with the broadband that you're switching to a broadband-only supplier.
If the switch is blocked then your new provider will get in contact to explain the situation and how to resolve it. In most cases, a switch involving bundled TV will cancel the broadband and phone elements but leave a television service in place.
The letter you receive from your existing provider will explain which bundled services have not been automatically cancelled, you will then need to contact them separately if you intend for these to also stopped. There may also be very rare cases in which things may get complicated due to odd setups or outdated equipment, but if this applies to you your new broadband provider should contact you to discuss this with you.
If you're switching between broadband services that enter your home over completely different lines or cables then you'll likely use a different system called Cease And Re-provide. With Cease And Re-provide you have to contact both your new and existing providers to ensure that your old service is cancelled when your new service starts.
Connect to Sky WiFi
With the introduction of standardised GPL across Openreach phoneline switches, you should only need to Cease And Re-provide broadband when 2 different types of line or cable are used to get the broadband service into your home. As such, you should have the flexibility to either coordinate things separately so one service ends as the other starts note, it is very usual to have a 30 day notice period to end an existing rolling contract or to have both services overlap for a little while, not cancelling your old service until you're happy that your new service is working. Usually when you cease your current contract, you'll be charged an exit fee.
You'll generally also be charged an installation cost for setting up the new line or cable to connect your new broadband service, but this is commonly covered entirely or subsidised by introductory special offers. You can get free and impartial advice and help with switching over the phone from our Ofcom accredited phone service by calling or we can call you , or you can contact our Broadband Expert to ask questions by email.
Ofcom also provide a guide to switching broadband providers. Switching Broadband Suppliers Our comprehensive guide to changing broadband providers. Quickest way to switch Will there be downtime? Who cancels my old contract? Will I keep my phone number?
Will it cost me anything? Virgin Media or full-fibre switches. Start with your new provider Under the new system your switch works in one of two ways. Will I lose service during the switch? Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels.
Only available with the Complete Sports Pack. If you subscribed to both Sky Sports and Sky Cinema prior to 18 July , any change to your Sky TV subscription or current sports package will result in a price increase on your Sky Cinema subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services Sky TV, Sports and Cinema. Sky Cinema comparison: Comparison against online movie subscription services without Sky Cinema using top from UK box office over 12 months.
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Sky Q experience includes Sky Go Extra at no extra cost. Sky Go terms apply. Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes. Requests require up to 30 minutes notice before start of programme. Dolby Digital 5. Compatible home cinema system required. Sky Kids app : Available at no extra cost with the Sky Kids pack. Available on registered compatible devices.
Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. Compatible device and software requirements at www.
- Sky Broadband review | Read before you switch to Sky.
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